Business Growth
❓ Question
How many no-shows do you get per week and how do you handle them?
Zac Robertson
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👑 VIP
Beauty Academy · Peterborough · 2mo ago
My biggest frustration with my current system is that it doesn't send WhatsApp reminders — only emails, which most of my clients ignore. Does Timely or Phorest offer WhatsApp integration for appointment reminders in the UK? Happy to pay extra for it if so.
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For deposits specifically, SimplyBook.me is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £10 on everything and no one has complained since I set it up properly.
#1
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#2
I had the same concern about GDPR when I first started with Phorest. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#3
For multi-staff Square Appointments is excellent. Each person has their own colour-coded calendar, you can set individual hours and services, and clients book with a specific person or with 'any available' if you prefer. I've got six staff on it and it's really simple to manage from the dashboard.
#4
The Instagram booking integration on Jane App was a bit fiddly to set up but it does work. The issue is usually the Facebook Business account connection — make sure your Instagram is properly linked to a Facebook page first, then the Jane App integration finds it straight away.
#5
The Instagram booking integration on Phorest was a bit fiddly to set up but it does work. The issue is usually the Facebook Business account connection — make sure your Instagram is properly linked to a Facebook page first, then the Phorest integration finds it straight away.
#6
The Instagram booking integration on BookPin was a bit fiddly to set up but it does work. The issue is usually the Facebook Business account connection — make sure your Instagram is properly linked to a Facebook page first, then the BookPin integration finds it straight away.
#7
I chair-rent and I use Square Appointments completely separately from the main salon. You just set your own location as a general Leeds address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#8