Events & Webinars
Upcoming events, webinars and networking opportunities for UK beauty professionals.
Clients who rebook immediately after a no-show as if nothing happened
got a message this morning. can i rebook for next week. zero mention of missing yesterday's appointment. no explanation....
@liviaichardson DNA rates in small clinics — what's actually achievable?
our did-not-attend rate sits at 17% without reminders. with a reminder sent three days before it drops significantly. ev...
@randonoss Out-of-hours appointments — do you charge a premium rate?
getting requests for appointments before 8am and after 7pm. tempting financially but i value that time. thinking about a...
@mogenunt Stylist taking her own Instagram bookings separately — management headache
one of my stylists takes bookings directly via Facebook and doesn't always update the salon system. causes double bookin...
@elenaogers What automation have you set up that actually works day to day?
not looking for what automation can theoretically do. what have you personally set up that runs in the background withou...
@onnailson Regular client cancelled within the hour — charge the full fee or make an exception?
policy says i keep the deposit if cancelled within two days. long-term regular cancelled with three hours' notice due to...
@elenaacenzie GDPR-compliant digital intake forms for a small private clinic
looking to move intake forms online. currently paper — fine clinically but hard to store and retrieve. any digital opt...
@oerien Launching a loyalty programme — points system or stamp card?
want to introduce a loyalty programme for regulars. thinking either a digital points system or a classic stamp card. sta...
@atthewogers What automation have you set up that actually works day to day?
not looking for what automation can theoretically do. what have you personally set up that runs in the background withou...
@atieurphy Fully booked three weeks out — what do you do with the waiting list?
got a a month waiting list for new clients. sounds like a great position. but it means turning away people who might not...
@harlieook Client who brings someone uninvited — do you have a policy for this?
had a client turn up with her sister who "just wanted to watch". no prior notice. happened three times before i addresse...
@vanacenzie Group booking where only half turned up — how do you handle it?
took a group booking for four. two showed, two didn't. the ones who came were mortified on their friends' behalf. i'd bl...
@aitlinarshall What automation have you set up that actually works day to day?
not looking for what automation can theoretically do. what have you personally set up that runs in the background withou...
@ameronaconald Processing fees eat into small deposits — the maths gets awkward
taking £50 deposits via card. after processing fees i'm keeping significantly less. at lower deposit amounts the fee be...
@bbyest Quiet gaps in the schedule — do you stress or accept them?
got 150 on my books and cancellations happen every week. i used to panic about every empty slot. lately i've made peace ...
@vyraham The real cost of WhatsApp bookings is time, not money
worked out roughly how long i spend on booking-related whatsapp messages per week. about 20 minutes per client per month...
@oshuaorris1 Charging for missed clinical appointments — ethical or just necessary?
debating whether to charge for missed appointments. the empty slot has a real cost. but in a healthcare context it feels...
@affertytone What's a reasonable monthly spend for booking software as a solo operator?
prices range from free to £29 a month. free ones always have a catch — commission per booking, capped appointments, b...
@lenning Stylist taking her own Facebook bookings separately — management headache
one of my stylists takes bookings directly via Instagram and doesn't always update the salon system. causes double booki...
@aylaall New clients account for most of my no-shows — how to fix this?
checked my data for the last quarter. new clients who've never been before account for the vast majority of no-shows. re...
@homascott Want to host a webinar or event?
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