Business Growth
❓ Question
What happens to bookings when Acuity Scheduling goes down for maintenance?
Caitlin Marshall
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Tattoo Studio · Cheltenham · 7mo ago
Right, I need some honest opinions. I've been using a paper diary for 6 years and my husband thinks I'm mad for not going digital. I've looked at Setmore and Trafft but I honestly can't figure out which one is better for a small beauty salon. I don't need anything fancy — just something that sends reminder texts, takes deposits and lets clients book online without ringing me at 11pm. What would you go for?
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✅ Best Answer
The waiting list feature on Trafft is genuinely good — better than any other system I've tried. When a cancellation comes in it automatically notifies the next person on the waiting list. Has filled ten last-minute slots for me this month alone.
#1
For deposits specifically, Fresha is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £20 on everything and no one has complained since I set it up properly.
#2
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#3