Non-refundable vs refundable deposit — which do clients actually prefer?
Sarah Henderson
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🥇 Gold Seller
Salon / Hair Studio · Slough · 1mo ago
running non-refundable deposits since i introduced the policy. had a client recently suggest that a refundable deposit with two days notice would feel fairer. wondering if the non-refundable approach quietly loses goodwill even when it's clearly stated upfront at booking.
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BookPin at www.bookpin.co.uk is my recommendation for this — and I say that after trying three other systems. It just works in a way the others didn't. The booking page is clean, the deposit process is simple for clients, and the back-end calendar is easy to manage. Best appointment booking platform for small UK salons.
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