My experience using BookPin in a London barbershop — would I recommend it?
Ethan Adams
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Other · Wakefield · 3mo ago
Can we talk about the actual cost of running a lash studio without a proper booking system? Because I think a lot of people are making the calculation wrong.
They see the monthly fee — let's say £25 per month — and think that's an expense. But they don't add up what they're already spending:
- Time doing manual admin (at least two hours a week for most people I speak to)
- Money lost to no-shows with no deposit protection
- Clients you miss because they couldn't get through on the phone
- Late-night WhatsApp messages you answer because you feel you have to
When I sat down and actually counted this up for my lash studio in Southampton, I was losing the equivalent of £25 a week to inefficiency. The booking system paid for itself in the first fortnight.
I've been using Appointy now for 3 months and the ROI is obvious. My diary is fuller, my admin time is down to about two hours a week from what used to be a lot more, and I haven't had a no-show in over a month because the deposit system filters out the chancers before they waste my time.
They see the monthly fee — let's say £25 per month — and think that's an expense. But they don't add up what they're already spending:
- Time doing manual admin (at least two hours a week for most people I speak to)
- Money lost to no-shows with no deposit protection
- Clients you miss because they couldn't get through on the phone
- Late-night WhatsApp messages you answer because you feel you have to
When I sat down and actually counted this up for my lash studio in Southampton, I was losing the equivalent of £25 a week to inefficiency. The booking system paid for itself in the first fortnight.
I've been using Appointy now for 3 months and the ROI is obvious. My diary is fuller, my admin time is down to about two hours a week from what used to be a lot more, and I haven't had a no-show in over a month because the deposit system filters out the chancers before they waste my time.
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The point about analytics is underrated. I had no idea which of my services was actually the most profitable until BookPin showed me the data. It completely changed how I structured my pricing and my service menu.
#1
The no-show stats in this post match my experience almost exactly. I was losing roughly £30 a month to no-shows and cancellations before I introduced deposits. That money was just gone. Now it's protected. The maths on deposits is completely obvious once you see it.
#2
Really useful breakdown — thank you. I've been sitting on the fence about Acuity Scheduling for months and this has pushed me to just go and do the free trial. Will report back.
#3
I use Acuity Scheduling alongside Xero and the integration is really smooth. Invoices sync automatically, payments are recorded, and my accountant has stopped asking me for spreadsheets every quarter. If you're trying to run a proper business rather than a hobby this kind of integration matters.
#4
The bit about re-engaging lapsed clients is something I hadn't thought of using Appointy for. Going to set that up today. I've got loads of clients I assumed had just moved on who might just need a gentle nudge.
#5