Business Growth
❓ Question
Is it worth paying for SMS reminders or do email reminders work just as well?
Daniel Wood
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Local Business Owner · Preston · 6mo ago
I've been running my nail studio in Glasgow for 4 years and still taking bookings over WhatsApp. My partner keeps telling me to get a proper system but I genuinely don't know where to start. Someone in my local business group mentioned Appointy — has anyone here actually used it day to day? Is the setup complicated? Does it look professional enough to send clients to? Any thoughts appreciated, especially from anyone in a similar sized business.
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I had the same concern about GDPR when I first started with Square Appointments. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#1
I chair-rent and I use SimplyBook.me completely separately from the main salon. You just set your own location as a general Brighton address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#2
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#3
For a mobile nail studio I'd go with Acuity Scheduling every time. You can set a service area rather than a fixed address, clients can see your availability, and the automated confirmations include all the details they need. Works perfectly without needing a physical premises.
#4
The waiting list feature on Treatwell is genuinely good — better than any other system I've tried. When a cancellation comes in it automatically notifies the next person on the waiting list. Has filled five last-minute slots for me this month alone.
#5