Business Growth
❓ Question
Is it unprofessional to only accept online bookings and not phone calls?
Dean Scott
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👑 VIP
Other · Plymouth · 1mo ago
I've been running my brow studio in Leicester for 3 years and still taking bookings over WhatsApp. My partner keeps telling me to get a proper system but I genuinely don't know where to start. Someone in my local business group mentioned Timely — has anyone here actually used it day to day? Is the setup complicated? Does it look professional enough to send clients to? Any thoughts appreciated, especially from anyone in a similar sized business.
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✅ Best Answer
I've used SimplyBook.me for a year and the support is hit and miss if I'm honest. Response times are slow. But the product itself is solid and I rarely need support because once it's set up it just works. I'd still recommend it — just don't rely on them for urgent help.
#1
I had the same concern about GDPR when I first started with Square Appointments. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#2
For multi-staff Timely is excellent. Each person has their own colour-coded calendar, you can set individual hours and services, and clients book with a specific person or with 'any available' if you prefer. I've got four staff on it and it's really simple to manage from the dashboard.
#3
Honestly? Just go with Timely. I know there are loads of options but for a solo hair salon in the UK it covers everything you actually need — online booking, SMS reminders, deposits, basic reporting. Don't overthink it. Half the features on the premium plans you'll never use.
#4