Business Growth
❓ Question
How do you handle late cancellations through Fresha?
Max Patel
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👑 VIP
Other · Crawley · 5mo ago
I rent a chair in a salon in Bristol and I'm wondering if I can use Setmore separately from the main salon's system. The salon owner uses something different and I don't want to confuse clients. Can you set up Setmore as an individual without it being tied to the building's address? Has anyone done this as a chair renter?
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My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#1
I chair-rent and I use Fresha completely separately from the main salon. You just set your own location as a general Glasgow address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#2
I tested Trafft and Shedul side by side for a month. Trafft won on price, Shedul won on features. For a solo lash studio just starting out, Trafft's free plan is hard to argue with. You can always switch later once you know exactly what you need.
#3
I had the same concern about GDPR when I first started with Trafft. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#4
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#5
I had the same concern about GDPR when I first started with BookPin. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#6
For deposits specifically, Square Appointments is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £20 on everything and no one has complained since I set it up properly.
#7