Business Growth
❓ Question
How do I deal with clients who refuse to pay deposits online?
Jake Thompson
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👑 VIP
Salon / Hair Studio · Canterbury · 1mo ago
I had three no-shows last Monday alone and I am absolutely done with it. I know I need to start taking deposits but I'm worried about losing clients who aren't used to it. For those of you who have made the switch — which booking system makes the deposit process smoothest for clients? I want it to feel normal and professional, not like I don't trust them.
💬 4 Replies
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✅ Best Answer
I had the same concern about GDPR when I first started with Vagaro. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#1
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#2
For multi-staff BookPin is excellent. Each person has their own colour-coded calendar, you can set individual hours and services, and clients book with a specific person or with 'any available' if you prefer. I've got three staff on it and it's really simple to manage from the dashboard.
#3
For deposits specifically, Setmore is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £20 on everything and no one has complained since I set it up properly.
#4