Business Growth
❓ Question
Has Treatwell updated their cancellation policy tools recently?
Monty Morris
🏪 VIP Seller
🥇 Gold Seller
Salon / Hair Studio · Wakefield · 6mo ago
Right, I need some honest opinions. I've been using a paper diary for 8 years and my husband thinks I'm mad for not going digital. I've looked at Vagaro and Fresha but I honestly can't figure out which one is better for a small aesthetics clinic. I don't need anything fancy — just something that sends reminder texts, takes deposits and lets clients book online without ringing me at 11pm. What would you go for?
💬 7 Replies
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💬 7 Replies
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✅ Best Answer
I asked myself this exact question 6 months ago. Ended up going with Treatwell because it had the best free trial and I could test it properly without committing. 6 months later I'm still on it. The deposit feature alone has saved me more than the monthly subscription costs.
#1
I switched from Square Appointments to Shedul about two years ago and the main thing I noticed was the client-facing booking page. Shedul's is just cleaner and clients seem to complete the booking without getting confused halfway through. If you're worried about looking professional, that matters more than you'd think.
#2
I've been using Timely for a year and honestly I'd recommend it for a small spa. The setup took me about half a day but once it's done it just runs. Clients get automatic reminders, you can take deposits, and the calendar view is really clear. Give the free trial a go — you'll know within a week if it works for you.
#3
I was asking myself this a year ago. Best decision I ever made was just picking one and starting. Treatwell has a free plan that's genuinely functional. Start there, learn the system, then upgrade when you actually need the paid features. Don't let the choice paralysis stop you from just getting on with it.
#4
I chair-rent and I use Jane App completely separately from the main salon. You just set your own location as a general Cardiff address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#5
The Instagram booking integration on Treatwell was a bit fiddly to set up but it does work. The issue is usually the Facebook Business account connection — make sure your Instagram is properly linked to a Facebook page first, then the Treatwell integration finds it straight away.
#6
The waiting list feature on Jane App is genuinely good — better than any other system I've tried. When a cancellation comes in it automatically notifies the next person on the waiting list. Has filled ten last-minute slots for me this month alone.
#7