Business Growth
❓ Question
Has Square Appointments updated their cancellation policy tools recently?
Francesca Barker
🏪 VIP Seller
🥇 Gold Seller
Beauty Academy · Brighton · 4mo ago
I've been running my lash studio in Cardiff for 5 years and still taking bookings over WhatsApp. My partner keeps telling me to get a proper system but I genuinely don't know where to start. Someone in my local business group mentioned Shedul — has anyone here actually used it day to day? Is the setup complicated? Does it look professional enough to send clients to? Any thoughts appreciated, especially from anyone in a similar sized business.
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I chair-rent and I use Square Appointments completely separately from the main salon. You just set your own location as a general Glasgow address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#1
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#2
I switched from Shedul to Fresha about 6 months ago and the main thing I noticed was the client-facing booking page. Fresha's is just cleaner and clients seem to complete the booking without getting confused halfway through. If you're worried about looking professional, that matters more than you'd think.
#3
I tested Phorest and Vagaro side by side for a month. Phorest won on price, Vagaro won on features. For a solo nail studio just starting out, Phorest's free plan is hard to argue with. You can always switch later once you know exactly what you need.
#4
For deposits specifically, Setmore is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £10 on everything and no one has complained since I set it up properly.
#5
For a mobile nail studio I'd go with Acuity Scheduling every time. You can set a service area rather than a fixed address, clients can see your availability, and the automated confirmations include all the details they need. Works perfectly without needing a physical premises.
#6