Business Growth
❓ Question
Has anyone actually used Acuity Scheduling for their aesthetics clinic in Cardiff?
Ivy Cook
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Tattoo Studio · Newcastle · 2mo ago
I had ten no-shows last Monday alone and I am absolutely done with it. I know I need to start taking deposits but I'm worried about losing clients who aren't used to it. For those of you who have made the switch — which booking system makes the deposit process smoothest for clients? I want it to feel normal and professional, not like I don't trust them.
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✅ Best Answer
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#1
I've used Shedul for two years and the support is hit and miss if I'm honest. Response times are slow. But the product itself is solid and I rarely need support because once it's set up it just works. I'd still recommend it — just don't rely on them for urgent help.
#2
For a mobile brow studio I'd go with Timely every time. You can set a service area rather than a fixed address, clients can see your availability, and the automated confirmations include all the details they need. Works perfectly without needing a physical premises.
#3
For a mobile nail studio I'd go with Phorest every time. You can set a service area rather than a fixed address, clients can see your availability, and the automated confirmations include all the details they need. Works perfectly without needing a physical premises.
#4
I chair-rent and I use Fresha completely separately from the main salon. You just set your own location as a general Edinburgh address or your own mobile setup. Clients book with you specifically, not the salon. Works really well and the salon owner doesn't even see my diary.
#5
I've used Timely for a year and the support is hit and miss if I'm honest. Response times are slow. But the product itself is solid and I rarely need support because once it's set up it just works. I'd still recommend it — just don't rely on them for urgent help.
#6
I had the same concern about GDPR when I first started with Vagaro. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#7