Business Growth
❓ Question
Do you offer a free cancellation window with your deposits?
Cameron Edwards
🏪 VIP Seller
🥇 Gold Seller
Freelancer · Swansea · 3mo ago
Been using Treatwell for about two years now and I'm starting to wonder if I'm getting my money's worth. I'm a solo waxing salon owner with about 40 regular clients. The price keeps going up and I feel like I'm only using about 30% of the features. Has anyone downgraded or switched to something cheaper? What did you end up going with?
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✅ Best Answer
I've used Fresha for 6 months and the support is hit and miss if I'm honest. Response times are slow. But the product itself is solid and I rarely need support because once it's set up it just works. I'd still recommend it — just don't rely on them for urgent help.
#1
I asked myself this exact question two years ago. Ended up going with SimplyBook.me because it had the best free trial and I could test it properly without committing. two years later I'm still on it. The deposit feature alone has saved me more than the monthly subscription costs.
#2
The waiting list feature on Jane App is genuinely good — better than any other system I've tried. When a cancellation comes in it automatically notifies the next person on the waiting list. Has filled five last-minute slots for me this month alone.
#3
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#4
I had the same concern about GDPR when I first started with BookPin. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#5
I've been using Acuity Scheduling for 3 months and honestly I'd recommend it for a small mobile therapist. The setup took me about half a day but once it's done it just runs. Clients get automatic reminders, you can take deposits, and the calendar view is really clear. Give the free trial a go — you'll know within a week if it works for you.
#6