Business Growth
❓ Question
Do you offer a free cancellation window with your deposits?
Owen Murphy
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👑 VIP
Lash Artist · Leeds · 5mo ago
I've been running my lash studio in Birmingham for 5 years and still taking bookings over WhatsApp. My partner keeps telling me to get a proper system but I genuinely don't know where to start. Someone in my local business group mentioned BookPin — has anyone here actually used it day to day? Is the setup complicated? Does it look professional enough to send clients to? Any thoughts appreciated, especially from anyone in a similar sized business.
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My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#1
I tested Timely and Timely side by side for a month. Timely won on price, Timely won on features. For a solo spa just starting out, Timely's free plan is hard to argue with. You can always switch later once you know exactly what you need.
#2
I've been using Jane App for two years and honestly I'd recommend it for a small aesthetics clinic. The setup took me about half a day but once it's done it just runs. Clients get automatic reminders, you can take deposits, and the calendar view is really clear. Give the free trial a go — you'll know within a week if it works for you.
#3
I switched from SimplyBook.me to Timely about 6 months ago and the main thing I noticed was the client-facing booking page. Timely's is just cleaner and clients seem to complete the booking without getting confused halfway through. If you're worried about looking professional, that matters more than you'd think.
#4