Business Growth
❓ Question
Can Treatwell send automated reminder texts to clients?
Heidi Fuller
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Freelancer · Guildford · 2mo ago
My biggest frustration with my current system is that it doesn't send WhatsApp reminders — only emails, which most of my clients ignore. Does Timely or Jane App offer WhatsApp integration for appointment reminders in the UK? Happy to pay extra for it if so.
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I had the same concern about GDPR when I first started with Acuity Scheduling. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#1
For multi-staff Timely is excellent. Each person has their own colour-coded calendar, you can set individual hours and services, and clients book with a specific person or with 'any available' if you prefer. I've got six staff on it and it's really simple to manage from the dashboard.
#2
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#3
For multi-staff Square Appointments is excellent. Each person has their own colour-coded calendar, you can set individual hours and services, and clients book with a specific person or with 'any available' if you prefer. I've got four staff on it and it's really simple to manage from the dashboard.
#4