Automated reminder texts — anyone actually seen a big drop in no-shows?
Sarah Thornton
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Salon / Hair Studio · Manchester · 4mo ago
does anyone use automated reminder texts? my friend who runs a beauty studio swears by them. she reckons no-shows dropped by something like 60% just from sending a message the day before. feels obvious in hindsight but i just never got round to setting anything up. is 60% realistic or is she just lucky? and does it matter whether it's a text vs an email in terms of open rates?
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