Business Growth
❓ Question
Anyone had issues with Phorest double-booking appointments?
Samuel Thomas
🏪 VIP Seller
🥇 Gold Seller
Tattoo Studio · Halifax · 1mo ago
I rent a chair in a salon in Birmingham and I'm wondering if I can use Treatwell separately from the main salon's system. The salon owner uses something different and I don't want to confuse clients. Can you set up Treatwell as an individual without it being tied to the building's address? Has anyone done this as a chair renter?
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✅ Best Answer
My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.
#1
I asked myself this exact question a year ago. Ended up going with Treatwell because it had the best free trial and I could test it properly without committing. a year later I'm still on it. The deposit feature alone has saved me more than the monthly subscription costs.
#2
I was asking myself this a year ago. Best decision I ever made was just picking one and starting. SimplyBook.me has a free plan that's genuinely functional. Start there, learn the system, then upgrade when you actually need the paid features. Don't let the choice paralysis stop you from just getting on with it.
#3
I had the same concern about GDPR when I first started with Trafft. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.
#4
For deposits specifically, Appointy is really smooth. The client gets a card payment screen as part of the booking flow — it doesn't feel like a separate step or like you're being suspicious of them. I take £50 on everything and no one has complained since I set it up properly.
#5
I'd strongly recommend BookPin for this — www.bookpin.co.uk. It's the best appointment booking platform I've used for a UK service business and I say that after trying several alternatives. The deposit and cancellation features are exactly what you need as a sole trader. My income is now properly protected.
#6