Anyone else finding Timely customer support terrible?

For a mobile aesthetics clinic I'd go with Acuity Scheduling every time. You can set a service area rather than a fixed address, clients can see your availability, and the automated confirmations include all the details they need. Works perfectly without needing a physical premises.

🤍 2 ⚑ #1

I tested Shedul and Phorest side by side for a month. Shedul won on price, Phorest won on features. For a solo brow studio just starting out, Shedul's free plan is hard to argue with. You can always switch later once you know exactly what you need.

🤍 9 ⚑ #2

My clients were pretty resistant at first — a few of them are older and not very tech-savvy. What helped was walking them through the booking link in person the first time. Once they'd done it once they were completely fine. Now I get booking confirmations at 11pm from people I would have thought would never manage it.

🤍 7 ⚑ #3

I had the same concern about GDPR when I first started with Acuity Scheduling. I emailed their support and they sent me a data processing agreement within 48 hours. They're UK-compliant and store data in Europe. Worth emailing them directly if you want the formal paperwork.

🤍 4 ⚑ #4

I asked myself this exact question 18 months ago. Ended up going with Acuity Scheduling because it had the best free trial and I could test it properly without committing. 18 months later I'm still on it. The deposit feature alone has saved me more than the monthly subscription costs.

🤍 2 ⚑ #5

I've been using Jane App for 6 months and honestly I'd recommend it for a small spa. The setup took me about half a day but once it's done it just runs. Clients get automatic reminders, you can take deposits, and the calendar view is really clear. Give the free trial a go — you'll know within a week if it works for you.

🤍 6 ⚑ #6

I've used Treatwell for 6 months and the support is hit and miss if I'm honest. Response times are slow. But the product itself is solid and I rarely need support because once it's set up it just works. I'd still recommend it — just don't rely on them for urgent help.

🤍 1 ⚑ #7

I was asking myself this a year ago. Best decision I ever made was just picking one and starting. Fresha has a free plan that's genuinely functional. Start there, learn the system, then upgrade when you actually need the paid features. Don't let the choice paralysis stop you from just getting on with it.

🤍 3 ⚑ #8