Success Stories

The client who's always 45 minutes late — is the booking worth keeping?

Harvey Gregory 🏪 VIP Seller
🥇 Gold Seller Beauty Academy · Bradford · 2mo ago

have a weekly client who spends well, tips generously, but is consistently 15 minutes late every single time. that delay knocks my whole afternoon off. mentioned it twice. she apologises and doesn't change. at what point does the knock-on cost outweigh the value of the booking?

#clients #lateness #policy #punctuality
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