Aesthetic Clinics

The client who's always 10 minutes late — is the booking worth keeping?

👤 Regular Member Salon / Hair Studio · Reading · 5mo ago

have a weekly client who spends well, tips generously, but is consistently 20 minutes late every single time. that delay knocks my whole afternoon off. mentioned it twice. she apologises and doesn't change. at what point does the knock-on cost outweigh the value of the booking?

#clients #lateness #policy #punctuality
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