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The client who's always 10 minutes late — is the booking worth keeping?

Molly King 👑 VIP
👑 VIP Lash Artist · Birmingham · 3mo ago

have a weekly client who spends well, tips generously, but is consistently 10 minutes late every single time. that delay knocks my whole afternoon off. mentioned it twice. she apologises and doesn't change. at what point does the knock-on cost outweigh the value of the booking?

#clients #lateness #policy #punctuality
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