Sending a Google Maps link with confirmations reduced late arrivals — simple but effective
Oliver Grant
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Local Business Owner · Exeter · 2mo ago
one small thing that's made a real difference is including a google maps link in every booking confirmation. sounds trivial but it's cut down on late arrivals because people aren't getting lost or parking in the wrong place. tiny process improvement with a disproportionate effect. anyone else have similarly small changes that had a bigger impact than expected?
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